FAQ's

Frequently Asked Questions

What qualifies as a long term rental?

For Maui, we have great discount car rental rates starting at two weeks. Long term car rental rates for 30 days or longer are even better- the longer you rent a car with us on Maui, the more you save. The best rates are for three months and longer. 

Why is it so hard to find cars for rent in Maui?

The supply of cars for rent in Maui is limited. The only way to bring in more cars for rent is by cargo ship. During peak periods (Xmas, Spring Break) the demand for cars for rent in Maui exceeds the supply. Book in advance to find a car for rent. 

Where is your Maui car rental location?

We are in Kahului, at 400 Hana Highway, 1.1 miles from the Maui Airport (OGG) baggage claim, two city blocks from the very popular Maui tourist landmark, Costco. CALL FOR DIRECTIONS! THE SHOP IS NOT VISIBLE FROM THE STREET.

How do we pick up and drop off our Maui rental car?

Depending on your preference, we have several easy hassle-free options for you, that we can discuss when you make your Maui rental car reservation. 

Can we come take a look at the car you'll have for us next week? Next month? Next year?

At any given time, most of our Maui rental cars are out being driven around Maui by customers. It is unlikely that the specific rental car you rent from us in the future is available for you to look at and "kick the tires" in advance. 

What about Maui rentacar hidden fees?

As you may have found out already, many Maui car rental companies have hidden fees that are not disclosed up front. Not us. The rate we quote you on your Maui rental car is the total amount you pay for the rental, with all taxes and fees included. 

Do you have rental car locations on other Hawaiian islands?

With how bad the rentacar situation is on other islands, and the exorbitant rates you have to pay on Hawaii (Big Island), Molokai, Lanai, or Kauai, we probably should, but we don't 

What if our rental car breaks down?

Simply put, our cars don't break down. But we suggest that you carry AAA coverage in case you have an issue like a flat tire - as anyone can tell you, very very common on Maui - or you get yourself in an accident, or you lock yourself out.

How do we make a reservation for one of your Maui rental cars?

Call the office Monday to Friday between 9am and 6pm Hawaii Standard time. We take reservations by phone only. 

Do you rent under 25? Under 21? Can an 11 year-old rent one of your Maui rentacars?

As a matter of fact, our minimum age for rental is 35 years old. We have adopted this unique policy for the sake of risk management and to keep our Maui car rental rates as low as possible. 

What about insurance?

Our Maui rental cars are all covered by liability insurance, as required by law. With how the law works in Hawaii, this covers us, but not you. In Hawaii, your liability as the renter or driver is primary - this means you are first in line to pay for any damage or injury incurred while you operate the vehicle. We do not rent to anyone who is not covered by their own automobile liability insurance in the US or Canada. 

What if someone backs into my Maui rental car and leaves the scene.

In this situation, the damage to our rental car is not your fault, however it is your responsibility to pay for the repair. Your collision and comprehensive coverage on your personal automobile should cover it. Anytime you are involved in an incident, no matter how benign, call Maui Police Department for a police report and insist the other driver(s) stay at the scene. 

Can I take my Maui rental car on the back road to Hana?

You can drive the world-renowned scenic road to Hana all the way up the North Shore of Maui from Kahului to Hana. You can go past Hana all the way to the world-famous Seven Sacred Pools in Kipahulu. At this point you must turn around and come back the way you came. If you continue past Kipahulu to Kaupo and Ulupalakua Ranch, or come the other way from Kula on this road, we will charge you $1,000. Our cars have GPS trackers. 

Can I take my Maui rentacar up to the Haleakala summit?

Our cars will not have any problem making it up from sea level to the 10,000-foot summit. But whether you make it back down without a problem is entirely up to you. If you maintain continual brake pressure all the way down, you will fry the brakes and in some cases they may even catch fire. To get down safely, you must shift into a lower gear and use engine braking to slow down the car without relying entirely on the brakes. Yes you can select lower gears with an automatic. 

How do we pay for our Maui car rental?

We accept payment by credit card only, Visa, Mastercard, or Discover issued by a major financial institution. We do not trade or barter, and we do not accept gift cards as payment. 

Do you have Kama'aina rates?

Asks the gentleman with a New York accent and a New York area code. Answer: we offer the same low rates to everyone. 

Do we have to pay up-front for our Maui rental car?

We ask for a $100 deposit when you make your Maui car rental reservation. This guarantees you a car. Your reservation is not confirmed if you have not paid the deposit. The balance of the total or the balance of the first 30 days of your rental is paid when you pick up the car. 

Do you refund the deposit if we cancel our reservation??

Sorry, but the $100 deposit is non-refundable. 

Is there really someone named Frank there?

That's for us to know, and you to ponder. Next you'll be asking "is there really a Santa Claus." 

Is Frank really friendly? We heard otherwise.

Thanks for giving us the opportunity to set you straight on this one. Like it says, it's "Frank's Friendly Cars," This means that our Maui rental cars are friendly, not Frank. Our Maui rentacars are the friendliest around. 

Why don't you have any social media accounts? Facebook, Twitter, Instagram, TikTok?

Why don't you get a life. 

Do you have a minimum rental? Can we rent a car for just one or two days?

Strictly speaking, our minimum duration for rental is two weeks - that's 14 days. We may be able to squeeze you in for a little bit less than that in some situations. Operationally, we are not able to support shorter rentals. 

Do you have any vehicles that seat 10? 12? 18?

The maximum number that any of our vehicles can seat, including the driver, is seven. 

Do you rent moving vans or moving trucks?

Sorry, but you must have us mixed up with U-HAUL. 

Is it true that you can name The Seven Dwarfs of Snow White?

Let's see, Sneezy, Sleepy, Happy, Grumpy, Bashful, Doc, and Dopey. See how I did that? This is called a memory palace. 

How about the Seven Deadly Sins?

Sloth, Lust, Gluttony, Greed, Anger, Pride, and Envy. See how easy it is to remember anything, if you go about it the right way. I remember every car I've ever worked on, and every customer I've ever served.